We want you to feel confident about what you receive from MORA PEARL.
Return Eligibility
Eligible items may be returned within 14 days after delivery.
To qualify for a return, the item must be:
- unworn
- unused
- undamaged
- in its original condition
- returned with original packaging
A return must be approved before the item is sent back.
Please contact:
with your order number and reason for return.
Natural Variations Are Not Defects
MORA PEARL works with naturally irregular baroque pearls.
No two pearls are exactly alike.
Natural differences in shape, surface texture, color, size, overtone, and luster are part of the material.
These natural characteristics are not considered manufacturing defects.
Unless a product is sold as an Exact Pearl or One-of-One piece, slight differences from representative photography are expected.
Exact Pearl / One-of-One Pieces
Where a product is specifically marked:
Exact Pearl
or
One-of-One
the product page will indicate whether the photographed pearl is the exact pearl you will receive.
Because these pieces are individually selected, availability may be limited and exact replacements may not be possible.
Earrings
For hygiene reasons, earrings that have been worn or tried on cannot be returned unless they arrived damaged or defective.
Final Sale
Items clearly marked Final Sale cannot be returned or exchanged.
Damaged or Incorrect Items
Please inspect your order when it arrives.
If the item is damaged, defective, or incorrect, contact us within 7 days of delivery.
Include photographs so we can evaluate the issue.
Refunds
Once an approved return is received and inspected, we will notify you.
If approved, the refund will be issued to your original payment method.
Original shipping charges are generally non-refundable unless the return resulted from an error by MORA PEARL.
Banks and payment providers may require additional time to process the refund.
Return Shipping
Unless the item arrived damaged, defective, or incorrect, return shipping costs are the responsibility of the customer.
We recommend using a tracked shipping service.
MORA PEARL is not responsible for returned packages lost in transit.