At MORA PEARL, each order is prepared with care before shipment.
Order Processing
Orders are typically processed within [X–X business days].
For products that include an Exact Pearl or Choose Your Pearl option, additional processing time may be required for pearl selection or customer confirmation.
Orders are not shipped on weekends or public holidays.
Once your order ships, you will receive a shipping confirmation email with tracking information when available.
Shipping Rates
Shipping rates are calculated and displayed at checkout.
If free shipping is offered, the applicable conditions will be shown on the website or at checkout.
Estimated Delivery Times
Estimated delivery times depend on the destination and shipping method selected.
Delivery estimates are not guaranteed.
Delays may occur due to:
- carrier delays
- customs processing
- weather
- public holidays
- incorrect delivery information
- other circumstances outside our control
International Shipping
International customers may be responsible for customs duties, import taxes, VAT, or other local charges imposed by the destination country.
These charges are not controlled by MORA PEARL and are the responsibility of the customer unless otherwise stated at checkout.
Tracking
When tracking is available, a tracking number will be included in your shipping confirmation.
Tracking updates are provided by the shipping carrier and may take time to appear after dispatch.
Incorrect Shipping Address
Customers are responsible for providing a complete and accurate shipping address.
If you notice an error before your order has shipped, contact us as soon as possible at:
We cannot guarantee that an address can be changed after an order has entered fulfillment.
Lost or Delayed Packages
If your tracking shows unusual delays or your package appears to be lost, contact us and we will help review the shipment.
MORA PEARL is not responsible for delays caused by the carrier or customs, but we will assist where reasonably possible.
Delivered but Missing
If tracking shows your package as delivered but you cannot locate it, please:
- check around the delivery location
- ask household members or neighbors
- contact the shipping carrier
If the package still cannot be located, contact us with your order number.
Damaged Packages
If your order arrives damaged, contact us within 7 days of delivery and provide:
- your order number
- photos of the shipping package
- photos of the damaged product
We will review the issue and provide the appropriate next step.
Contact
For shipping questions: