We want you to understand exactly what you are purchasing from MORA PEARL.
Return Window
Eligible items may be returned within 14 days of delivery.
Please contact us before sending any return.
Return Eligibility
To be eligible for a return, the item must be:
- unworn
- unused
- undamaged
- in its original condition
- returned with its original packaging
Items that show signs of wear, damage, misuse, or improper care may not be accepted.
Natural Pearl Variation
MORA PEARL works with naturally irregular baroque pearls.
No two pearls are exactly alike.
Natural differences may include:
- shape
- surface texture
- size
- color
- overtone
- luster
- small growth marks
These characteristics are part of natural baroque pearls and are not considered defects.
Unless a product is specifically marked Exact Pearl or One-of-One, the pearl you receive may vary slightly from representative product photography.
Exact Pearl / One-of-One Items
If a product is clearly marked Exact Pearl, the photographed pearl is the specific pearl being offered.
One-of-One pieces may not have an identical replacement available.
Return eligibility for these items will follow the terms stated on the product page unless otherwise required by applicable law.
Earrings
For hygiene reasons, earrings that have been worn or tried on cannot be returned unless they arrived damaged, defective, or incorrect.
Non-Returnable Items
The following items may not be eligible for return:
- personalized items
- customized items
- products altered at the customer's request
- gift cards
- Final Sale items
- worn earrings
- items damaged through misuse or improper care
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives.
If you receive an item that is damaged, defective, or incorrect, contact us within 7 days of delivery.
Please include:
- your order number
- a description of the issue
- clear photographs
We will review the issue and provide a replacement, refund, or other appropriate solution where applicable.
Return Shipping
Unless the return is due to an error by MORA PEARL or the item arrived damaged or defective, return shipping costs are the responsibility of the customer.
We recommend using a tracked shipping service.
MORA PEARL is not responsible for return packages lost in transit.
Refunds
Once your approved return is received and inspected, we will notify you of the outcome.
If approved, the refund will be issued to the original payment method.
Original shipping charges are generally non-refundable unless the return resulted from an error by MORA PEARL.
Payment providers and banks may require additional processing time before the refund appears in your account.
Exchanges
Because baroque pearls naturally vary and some pieces may be limited or One-of-One, exact exchanges may not always be possible.
Where an exchange is unavailable, a refund or alternative item may be offered.
Contact
To request a return or ask about a refund: